Global HR Tech Operations Lead - People Experience

Manulife/John Hancock; Manila; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

Manulife/John Hancock in Manila seeks a Manager, PeopleComms Technology Operations to lead the day‑to‑day support and operational health of Workday and HR technologies. You will guide a team of HR technology specialists, set priorities, manage capacity, and coordinate complex cases, ensuring data security, controls and high service quality across the PeopleComms ecosystem.

You will collaborate with HR, Technology, Data and Security, champion automation, responsible AI and self‑service

Qualifications

• 7+ years in HR technology/operational roles with complex services
• 5+ years in people management, coaching and capacity planning
• Experience with Workday or similar HR platforms and data security controls

Responsibilities

• Lead day‑to‑day support and operational health of HR technologies
• Coach and develop HR technology specialists and analysts
• Set priorities, manage capacity and coordinate Tier 2 cases
• Monitor SLAs, backlog and service levels across HR systems
• Provide hands‑on support for complex issues, testing and documentation
• Maintain SOPs and knowledge articles for consistency
• Drive automation, AI and self‑service improvements while maintaining controls

Skills

HR technology ops

People management

English communication

Stakeholder collaboration

Tools

Workday

HRIS

ServiceNow

Jira

Job description

Manulife/John Hancock in Manila seeks a Manager, PeopleComms Technology Operations to lead the day‑to‑day support and operational health of Workday and HR technologies. You will guide a team of HR technology specialists, set priorities, manage capacity, and coordinate complex cases, ensuring data security, controls and high service quality across the PeopleComms ecosystem.

You will collaborate with HR, Technology, Data and Security, champion automation, responsible AI and self‑service