Hybrid HR Tech Operations Manager

Manulife; Quezon City; Híbrido; PHP 1.200.000 - 2.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Manulife is seeking a Manager, PeopleComms Technology Operations to lead the day-to-day HR technology operations, including Workday and related systems. You will guide a team, manage capacity, and handle escalations with a focus on security, data integrity and efficient delivery.

The role emphasizes process simplification, self-service improvements and responsible use of AI and automation to enhance productivity and employee experience.

Formación

• 7+ years in HR technology, HRIS, data operations or related tech operations.
• 5+ years of people management in a technology or operational environment.
• Experience with Workday or similar HR platforms and data security controls.
• Experience in service-oriented environments with incident management and SLAs.
• Experience with HR data changes, testing, production readiness and deployments.

Responsabilidades

• Lead the day-to-day HR tech operations team, set priorities and manage capacity.
• Coordinate Tier 2 support, production issues and escalations with owners.
• Maintain SOPs, data validation, and governance across HR systems.
• Support HR cycles, data changes, testing and post-go-live activities.
• Drive operational improvements, self-service, automation and AI governance.
• Build relationships across HR, Technology, Data, Security and vendors.

Conocimientos

HR tech leadership

People management

Workday experience

Incident resolution

Data security awareness

English communication

Stakeholder collaboration

Educación

Bachelor's degree in IT/HRIS

HR certification

Herramientas

Workday

ServiceNow

Salesforce

Jira

Fieldglass

Descripción del empleo

Manulife is seeking a Manager, PeopleComms Technology Operations to lead the day-to-day HR technology operations, including Workday and related systems. You will guide a team, manage capacity, and handle escalations with a focus on security, data integrity and efficient delivery.

The role emphasizes process simplification, self-service improvements and responsible use of AI and automation to enhance productivity and employee experience.