HR Tech Operations Manager (Workday) – Hybrid

Manulife; Manila; Híbrido; PHP 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Manulife in Manila seeks a Manager, PeopleComms Technology Operations to lead day-to-day HR technology support and operational health across Workday and related tools. You will set priorities, manage capacity and guide escalations while maintaining strong data, security and change controls.

You will drive process improvements, automation and self-service initiatives to boost productivity and employee experience.

Formación

• 7+ years in HR technology, HRIS, data operations or related tech operations.
• 5+ years of people management in a tech/operational environment.
• Experience with Workday or comparable HR platform and other HR tech.
• Experience in service-oriented environment with case management and escalations.
• Experience supporting system releases, testing and deployments.
• Experience supporting operational data changes and post-go-live support.
• Strong understanding of data integrity, security, privacy and audits.
• Clear written and verbal English communication.

Responsabilidades

• Manage team and day-to-day HR technology support and operations.
• Set priorities, capacity and timelines for operational support and projects.
• Coordinate Tier 2 cases and production issues with owners.
• Monitor service levels, backlog and risks, adjusting priorities as needed.
• Provide hands-on support for complex issues, testing and documentation.
• Coordinate cross-training and coverage within the team.

Conocimientos

HR technology

People management

Workday

Data integrity

English communication

Herramientas

Fieldglass

ServiceNow

Salesforce

Jira

Descripción del empleo

Manulife in Manila seeks a Manager, PeopleComms Technology Operations to lead day-to-day HR technology support and operational health across Workday and related tools. You will set priorities, manage capacity and guide escalations while maintaining strong data, security and change controls.

You will drive process improvements, automation and self-service initiatives to boost productivity and employee experience.