Global HR Operations Optimization Lead (Lean Six Sigma)

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI); Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) seeks an Optimization Lead – HR Operations to drive continuous improvement and standardization across HR functions for four global service centers: Manila, Dalian, Gurugram, and Warsaw.

You will partner with HR leaders, operations, and tech teams to identify inefficiencies, design scalable solutions, and lead high-impact projects that enhance the employee and candidate experience.

Qualifications

• Bachelor's degree in HR, business, or operations.
• 10+ years in Process Improvement/Operational Excellence/PM.
• HR Operations experience min 3 years.
• Cross-functional improvement leadership experience.
• Experience leveraging AI/automation in HR.
• Six Sigma Green Belt required; Black Belt a plus.
• PMI PMP or equivalent preferred.
• Lean certification or equivalent is advantageous.

Responsibilities

• Lead end-to-end process improvement initiatives across HR Operations using Lean, Six Sigma, and project management methods.
• Conduct root cause analyses, process mapping, and gap assessments across HR functions.
• Define, measure, and track KPIs and SLAs to monitor performance and improvements.
• Develop and maintain SOPs, playbooks, and documentation for consistency.
• Manage multiple concurrent projects from initiation to implementation with on-time delivery.
• Create project charters, workplans, and risk registers; run steering committees and working groups.
• Collaborate with HR sub-functions and service centers to drive integrated solutions.
• Identify and implement AI tools, automation, and digital solutions for HR workflows.
• Collaborate with HR technology teams to optimize Workday and evaluate new tools.
• Serve as SME and internal consultant on operational best practices across HR facets.

Skills

Lean Six Sigma

Project management

AI tools & automation

HR operations knowledge

Education

Bachelor's degree in HR / Business / Operations

Tools

Workday

Job description

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) seeks an Optimization Lead – HR Operations to drive continuous improvement and standardization across HR functions for four global service centers: Manila, Dalian, Gurugram, and Warsaw.

You will partner with HR leaders, operations, and tech teams to identify inefficiencies, design scalable solutions, and lead high-impact projects that enhance the employee and candidate experience.