Optimization Lead - HR Operations

Jones Lang LaSalle Incorporated; Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Optimization Lead – HR Operations to drive process improvement across global HR functions, supporting Manila, Dalian, Gurugram, and Warsaw. You will design scalable solutions, lead high-impact projects, and partner with HR leaders and technology stakeholders.

The role requires Lean/Six Sigma, project management, and experience implementing AI-enabled HR workflows, with a focus on employee and candidate experience.

Qualifications

• Bachelor’s degree in HR, Business Administration, Operations Management, or related.
• Master’s degree is an advantage.
• 10+ years progressive experience in Process Improvement/Operational Excellence/PM, incl. HR context.
• 3+ years in HR Operations; cross-functional improvement track record.
• Hands-on experience with AI tools, automation, or HR technology.

Responsibilities

• Lead end-to-end HR Operations process improvements across service centers.
• Manage multiple projects with charters, plans, risks, and governance.
• Identify AI-powered tools and automate HR workflows.
• Prepare exec-ready dashboards and reports for senior leadership.
• Collaborate with service center leads to align HR practices.

Skills

Process Improvement

Operational Excellence

Project Management

HR Technology

AI Enablement

Change Leadership

Data Analysis

Stakeholder Management

Education

Bachelor's degree in HR/Business

Master's degree (advantage)

Tools

Workday

HR Analytics

AI Tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

The Optimization Lead – HR Operations is a senior individual contributor responsible for driving continuous improvement, process standardization, and operational excellence across the full spectrum of HR functions. Sitting within the broader HR Operations organization, this role supports four global service centers — Manila, Dalian, Gurugram, and Warsaw — partnering with HR leaders, operational teams, and technology stakeholders to identify inefficiencies, design scalable solutions, and lead high-impact projects that enhance the employee and candidate experience.

Key Responsibilities

• Process Improvement & Optimization Lead end-to-end process improvement initiatives across HR Operations, applying Lean, Six Sigma, and structured project management methodologies. Conduct root cause analyses, process mapping, and gap assessments to identify optimization opportunities across HR functions. Define, measure, and track KPIs and SLAs to monitor operational performance and improvement outcomes. Develop and maintain standard operating procedures (SOPs), playbooks, and documentation to ensure consistency and scalability.
• Project Management Manage multiple concurrent projects from initiation through implementation, ensuring on‑time delivery and stakeholder alignment. Build project charters, workplans, and risk registers; facilitate steering committee and working group sessions. Partner cross‑functionally with HR sub‑functions (Payroll, Rewards, HR Admin, Careers, L&D, Onboarding) and across all four service centers to drive integrated solutions.
• AI & Technology Enablement Identify and implement AI‑powered tools, automation, and digital solutions to streamline HR operational workflows. Collaborate with HR technology teams to optimize the use of platforms such as Workday, and evaluate emerging tools for operational fit. Document and catalog AI use cases, translating them into measurable business outcomes for stakeholder communication.
• Operations Management & Stakeholder Engagement Serve as a subject matter expert and internal consultant on operational best practices across HR facets. Prepare executive‑ready reports, dashboards, and presentations that communicate insights and recommendations to senior leadership. Support change management activities to embed new processes and ensure adoption across HR teams. Collaborate with service center leads across Manila, Dalian, Gurugram, and Warsaw to align local practices with broader HR Operations transformation priorities.

Qualifications & Requirements

Education Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field. Master’s degree is an advantage.

Experience Minimum 10 years of progressive experience in Process Improvement, Operational Excellence, or Project Management, with at least 3 years in an HR or HR Operations context. Demonstrated track record leading complex, cross-functional improvement initiatives from diagnosis through sustained implementation. Hands‑on experience across multiple HR facets, including any combination of: Payroll, Rewards & Compensation, HR Administration, Careers/Talent Management, Learning & Development (L&D), and Onboarding. Proven experience leveraging AI tools, automation platforms, or HR technology to deliver measurable operational improvements.

Certifications Six Sigma Green Belt certification required; Black Belt is a plus. Project Management Professional (PMP) or equivalent certification preferred. Lean certification or equivalent process excellence credential is an advantage.

• Technical Competencies
• Leadership & Behavioral Competencies
• Process Mapping & Root Cause Analysis
• Stakeholder Management & Influence
• Six Sigma / Lean Methodology
• Strategic Thinking & Problem Solving
• Project & Program Management
• Change Leadership & Adoption
• Data Analysis & Reporting
• Cross‑functional Collaboration
• HR Technology & AI Enablement
• Communication & Presentation Skills
• SOP Development & Documentation
• Continuous Improvement Mindset

What Success Looks Like

• Measurable reduction in process cycle times and operational costs within the first 12 months.
• At least two fully documented and deployed improvement initiatives per quarter, with quantified business impact.
• Adoption of AI-assisted workflows and automation tools that reduce manual effort across HR Operations.
• Recognized as a trusted advisor by HR sub-function leaders and service center teams across Manila, Dalian, Gurugram, and Warsaw.
• Consistent on‑time, on‑scope delivery of all project commitments.

Location

Location: On‑site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.