Global HR Labor Relations Advisor (US/Canada) - Union & Compliance

Cushman & Wakefield; Taguig; On-site; PHP 520,000 - 900,000; Full time

Job summary

Cushman & Wakefield is seeking an HR Labor Relations Advisor to provide end-to-end HR support for employees across the US and Canada from its Philippines/East region operations. The role handles HR inquiries, payroll/deductions in Workday, and supports union and compliance audits within a large, complex organization.

You will partner with HR stakeholders to meet SLAs/KPIs, support Tier 1 and Tier 2 cases, and contribute to continuous process improvements and projects.

Qualifications

• Strong knowledge of HR practices across the full employee lifecycle.
• Experience using HR systems (Workday preferred), HR ticketing tools, JDE, and reporting for data accuracy and compliance.
• Ability to manage union-related processes, contractual requirements, and employer benefit payment reconciliation.
• Customer service skills with clear communication via email, phone, chat, and messaging platforms.

Responsibilities

• Provide end-to-end HR operational support to employees across the US and Canada.
• Manage end-to-end HR administrative activities and respond to inquiries across multiple channels.
• Process and maintain employee deduction records in Workday (e.g., union dues, 401(k), voluntary and mandatory deductions) for payroll accuracy.
• Prepare and support periodic union and compliance audits by gathering documentation and generating reports.
• Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs and support Tier 1/2 cases.

Skills

HR advisory

US/Canada HR

Customer service

Union administration

Education

No specific degree stated

Tools

Workday

HR ticketing tools

JDE

Reporting

Job description

Cushman & Wakefield is seeking an HR Labor Relations Advisor to provide end-to-end HR support for employees across the US and Canada from its Philippines/East region operations. The role handles HR inquiries, payroll/deductions in Workday, and supports union and compliance audits within a large, complex organization.

You will partner with HR stakeholders to meet SLAs/KPIs, support Tier 1 and Tier 2 cases, and contribute to continuous process improvements and projects.