HR Labor Relations Advisor

Cushman & Wakefield; Taguig; Presencial; PHP 520.000 - 900.000; Jornada completa

Descripción de la vacante

Cushman & Wakefield is seeking an HR Labor Relations Advisor to provide end-to-end HR support for employees across the US and Canada from its Philippines/East region operations. The role handles HR inquiries, payroll/deductions in Workday, and supports union and compliance audits within a large, complex organization.

You will partner with HR stakeholders to meet SLAs/KPIs, support Tier 1 and Tier 2 cases, and contribute to continuous process improvements and projects.

Formación

• Strong knowledge of HR practices across the full employee lifecycle.
• Experience using HR systems (Workday preferred), HR ticketing tools, JDE, and reporting for data accuracy and compliance.
• Ability to manage union-related processes, contractual requirements, and employer benefit payment reconciliation.
• Customer service skills with clear communication via email, phone, chat, and messaging platforms.

Responsabilidades

• Provide end-to-end HR operational support to employees across the US and Canada.
• Manage end-to-end HR administrative activities and respond to inquiries across multiple channels.
• Process and maintain employee deduction records in Workday (e.g., union dues, 401(k), voluntary and mandatory deductions) for payroll accuracy.
• Prepare and support periodic union and compliance audits by gathering documentation and generating reports.
• Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs and support Tier 1/2 cases.

Conocimientos

HR advisory

US/Canada HR

Customer service

Union administration

Educación

No specific degree stated

Herramientas

Workday

HR ticketing tools

JDE

Reporting

Descripción del empleo

Job Title HR Labor Relations Advisor Job Description Summary

This individual will provide end-to-end HR operational support to employees across the US and Canada, managing employee inquiries, maintaining payroll & benefits records in Workday, and supporting union and compliance audit activities. The role partners closely with HR stakeholders to deliver accurate, timely service and drive continuous process improvements.

About the Role:

• Serve as an experienced HR Advisor supporting employees across the US and Canada within a large, complex organization.
• Manage end‑to‑end HR administrative and clerical activities, including timely and accurate responses to employee inquiries across multiple channels.
• Process and maintain employee deduction records in Workday (e.g., union dues, 401(k), voluntary and mandatory deductions) to support payroll accuracy and compliance.
• Prepare and support periodic union and compliance audits by gathering documentation, generating reports, and ensuring audit readiness.
• Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs, support Tier 1 and Tier 2 cases, and contribute to process improvements and projects.

About You:

• Strong knowledge of HR practices across the full employee lifecycle, from hire through retirement, within a complex business environment.
• Proven experience using HR systems (preferably Workday), HR ticketing tools, JDE, and reporting for data accuracy and compliance.
• Ability to manage union-related processes, contractual requirements, and employer benefit payment reconciliation.
• Demonstrated customer service skills with the ability to communicate clearly via email, phone, chat, and messaging platforms.
• High attention to detail, strong documentation standards, and the ability to identify, resolve, and escalat[e] issues effectively.
• Amenable to work at night, and during Philippine holidays.

INCO:

“Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award‑winning culture. For additional information, visit www.cushmanwakefield.com