HR Labor Relations Advisor (night shift)

Cushman & Wakefield Philippines Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield in the Philippines is seeking an HR Labor Relations Advisor (night shift) to provide end-to-end HR operational support to employees across the US and Canada, handling inquiries, maintaining payroll and benefits records in Workday, and supporting union and compliance audit activities.

The role partners with HR stakeholders to deliver timely service, meet SLAs/KPIs, support Tier1 and Tier2 cases, and drive continuous process improvements.

Qualifications

• Experience across the full employee lifecycle in a complex environment.
• Proven ability to work with HR systems and data reporting for compliance.
• Strong attention to detail and excellent customer service skills.

Responsibilities

• Manage end-to-end HR administrative activities and respond to employee inquiries across channels.
• Process and maintain deduction records in Workday for payroll accuracy.
• Prepare and support union and compliance audits by gathering documentation and generating reports.
• Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs and drive improvements.

Skills

HR knowledge

Workday

Union management

Data accuracy

Customer service

Tools

Workday

JDE

HR ticketing tools

Job description

Job Title

HR Labor Relations Advisor (night shift)

Job Description Summary

This individual will provide end-to-end HR operational support to employees across the US and Canada, managing employee inquiries, maintaining payroll & benefits records in Workday, and supporting union and compliance audit activities. The role partners closely with HR stakeholders to deliver accurate, timely service and drive continuous process improvements.

Job Description

About the Role: Serve as an experienced HR Advisor supporting employees across the US and Canada within a large, complex organization. Manage end‑to‑end HR administrative and clerical activities, including timely and accurate responses to employee inquiries across multiple channels. Process and maintain employee deduction records in Workday (e.g., union dues, 401(k), voluntary and mandatory deductions) to support payroll accuracy and compliance. Prepare and support periodic union and compliance audits by gathering documentation, generating reports, and ensuring audit readiness. Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs, support Tier1 and Tier2 cases, and contribute to process improvements and projects.

About You

Strong knowledge of HR practices across the full employee lifecycle, from hire through retirement, within a complex business environment. Proven experience using HR systems (preferably Workday), HR ticketing tools, JDE, and reporting for data accuracy and compliance. Ability to manage union-related processes, contractual requirements, and employer benefit payment reconciliation. Demonstrated customer service skills with the ability to communicate clearly via email, phone, chat, and messaging platforms. High attention to detail, strong documentation standards, and the ability to identify, resolve, and elevate issues effectively. Amenable to work at night, and during Philippine holidays.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organisation committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO

“Cushman & Wakefield”

About Cushman & Wakefield

“Cushman & Wakefield” (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award‑winning culture. For additional information, visit www.cushmanwakefield.com