People Services Helpdesk Admin, North America

Cushman & Wakefield; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cushman & Wakefield is seeking an entry-level People Services Helpdesk Admin to support the US and Canada, handling benefits, payroll, compensation, and HRIS inquiries. You will provide Tier 1 assistance, triage cases, and maintain the full employee life cycle across multiple platforms and processes.

The ideal candidate has a bachelor’s degree in HR or business administration, 2+ years of related experience, and the ability to work night shifts in the Philippines.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 2+ years of professional experience handling sensitive employment information.
• Experience with Workday, ServiceNow, and related systems.

Responsibilities

• Provide front-line HR helpdesk support for employee inquiries across benefits, payroll, and HRIS.
• Triage and resolve inquiries to meet SLA and KPI targets.
• Coordinate and maintain the full employee life cycle across company platforms and processes.
• Collaborate with HR Centers of Excellence and other stakeholders as needed.

Skills

Customer service

Communication skills

HRIS

SLA management

Cross-functional collaboration

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

Job description

Job Title People Services Helpdesk Admin, North America Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

About the Role

Entry-level HR Advisor in large and complex organization supporting US and Canada Administrative and clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concerns. Responsible for providing Shared Services Tier 1 level support and inquiry triaging Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, cases, and email inquiries within required SLA. Effectively manage workload within HR ticketing system. Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1. Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Communicate successfully using multiple types of technology – email, phone, messaging, etc. Maintain direct ownership of tasks/projects. De-escalate situations involving dissatisfied employees.

About You

Bachelor’s degree in Human Resources, Business Administration, or other related field. 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience). Demonstrates self-direction and ability to work under moderate supervision. Experience with Workday, ServiceNow, and other related systems. Amenable to work at night, and during Philippine holidays.

Why join Cushman & Wakefield?

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.

We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO:

“Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com