Global Help Desk Specialist - 24/7 IT Support

The AM3 Global Singapore/USA; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

The AM3 Global Singapore/USA is looking for a Service Desk Specialist I to provide 1st level support to all customers regarding software and computing platforms. You will monitor tasks globally, respond to inquiries through multiple channels, and assist other team members as needed. The ideal candidate should have a Bachelor's degree in Computer Science or related field and at least one year of Help Desk experience. Proficiency in MS Office and French speaking is a plus. This role requires providing 24x7 services to ensure continuity of support.

Qualifications

• At least one year of experience in Help Desk tasks.
• Exposure to technical set-up, configuration, and maintenance of applications.
• Ability to explain technical functions in layman terms.

Responsibilities

• Provide 1st level support to customers.
• Monitor assigned tasks including scheduled reports.
• Research questions using various manuals and resources.

Skills

Knowledgeable in MS Office applications

Proficient in SQL Database

Strong customer service orientation

Strong verbal and written communication skills

French speaking

Education

Bachelor's or College degree in Computer Science or related field

Tools

Windows operating systems

Job description

The AM3 Global Singapore/USA is looking for a Service Desk Specialist I to provide 1st level support to all customers regarding software and computing platforms. You will monitor tasks globally, respond to inquiries through multiple channels, and assist other team members as needed. The ideal candidate should have a Bachelor's degree in Computer Science or related field and at least one year of Help Desk experience. Proficiency in MS Office and French speaking is a plus. This role requires providing 24x7 services to ensure continuity of support.