Service Desk Specialist (French)

The AM3 Global Singapore/USA; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

The AM3 Global Singapore/USA is looking for a Service Desk Specialist I to provide 1st level support to all customers regarding software and computing platforms. You will monitor tasks globally, respond to inquiries through multiple channels, and assist other team members as needed. The ideal candidate should have a Bachelor's degree in Computer Science or related field and at least one year of Help Desk experience. Proficiency in MS Office and French speaking is a plus. This role requires providing 24x7 services to ensure continuity of support.

Qualifications

• At least one year of experience in Help Desk tasks.
• Exposure to technical set-up, configuration, and maintenance of applications.
• Ability to explain technical functions in layman terms.

Responsibilities

• Provide 1st level support to customers.
• Monitor assigned tasks including scheduled reports.
• Research questions using various manuals and resources.

Skills

Knowledgeable in MS Office applications

Proficient in SQL Database

Strong customer service orientation

Strong verbal and written communication skills

French speaking

Education

Bachelor's or College degree in Computer Science or related field

Tools

Windows operating systems

Job description

The Service Desk Specialist I is responsible for providing 1st level of support to all customers with their questions about any of the supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.

Responsibilities

• Knowledgeable in MS Office applications.
• Knowledgeable in PC operating systems (Windows 98/XP/2000/7).
• Knowledgeable in Windows Server operating systems (Windows 2000/2003/Standard Edition).
• Monitor assigned tasks including scheduled reports globally.
• Provide courteous and quick responses to customers via phone, email, remote access, or onsite support.
• Have willingness to find answers to all questions addressed to them.
• Familiarize with research and information resources and knowledge bases.
• Research questions using a variety of manuals and resources, and collaborate with other Help Desk Support Engineers and IT colleagues to answer customers.
• Show eagerness to learn as field progresses and new situations arise.
• Work as a team, willing to assist other Help Desk Support Engineers during unavailability or emergencies to ensure continuity of services.
• Exercise turnover of activities to next team member on duty.

Job Requirements

• Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology, or related field.
• At least one year of experience in Help Desk tasks including problem tracking, phone consulting, voicemail consulting, among others.
• Exposure to technical set-up, configuration and maintenance of different applications, network environments, software tools; an advantage.
• Experience dealing and talking with end customers.
• Organized and able to set priorities.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Ability to grasp system information and technical functions and to explain them in layman terms for easy understanding of end-customers.
• Strong verbal and written communication skills.
• Proficient in computer operations with knowledge of MS Office, SQL Database, Windows operating systems.
• Strong customer service orientation.
• French speaking.

Work Hours and Working Conditions

• Provide 24x7 services to the company; Global Help Desk works on different shifts.