Entry-Level Service Desk Specialist - IT Support

Nordic Global; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Nordic Global is looking for a Level I Support Desk professional in Manila, Philippines. This role involves providing customer support, troubleshooting technical issues, and documenting problems using the Service Now application. The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and a customer-oriented service attitude. Nordic encourages applications from individuals of diverse backgrounds and experiences.

Qualifications

• Proficient in customer support and technical troubleshooting.
• Strong communication skills for user interaction.
• Ability to maintain professionalism in a service-oriented environment.

Responsibilities

• Provides Level I Support Desk coverage.
• Answers and prioritizes incoming requests for assistance.
• Documents problems using the Service Now application.
• Provides training on IT activities to customers.

Skills

Customer support

Problem-solving

Communication

Technical troubleshooting

Tools

Microsoft Office Suite

Service Now

Job description

Nordic Global is looking for a Level I Support Desk professional in Manila, Philippines. This role involves providing customer support, troubleshooting technical issues, and documenting problems using the Service Now application. The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and a customer-oriented service attitude. Nordic encourages applications from individuals of diverse backgrounds and experiences.