Global Service Desk Engineer (24/7 Support)

Satellite Office; Taguig; Hybrid; PHP 279,000 - 446,400; Full time

Job summary

Satellite Office is looking for a Service Desk Engineer in the Philippines to serve as the first point of contact for technical support for internal users across US and Australian teams. This role involves providing timely solutions, logging and managing incidents using ITSM tools, and assisting with user account management. Candidates must possess a Bachelor’s degree in Information Technology and have experience in a Service Desk or IT Helpdesk role, along with strong knowledge of Windows OS and excellent communication skills. A willingness to work in a 24/7 schedule is required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in a Service Desk or IT Helpdesk role, preferably supporting international users.
• Strong knowledge of Microsoft Windows OS and Microsoft 365 Suite.

Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Log, track, and manage incidents using an IT Service Management tool.
• Escalate complex issues while maintaining ownership of the ticket.

Skills

Customer service skills

Technical support

Communication

Problem-solving

Knowledge of Microsoft Windows OS

Basic network troubleshooting

Education

Bachelor’s degree in Information Technology or related field

Tools

Jira Service Management

Zendesk

Job description

Satellite Office is looking for a Service Desk Engineer in the Philippines to serve as the first point of contact for technical support for internal users across US and Australian teams. This role involves providing timely solutions, logging and managing incidents using ITSM tools, and assisting with user account management. Candidates must possess a Bachelor’s degree in Information Technology and have experience in a Service Desk or IT Helpdesk role, along with strong knowledge of Windows OS and excellent communication skills. A willingness to work in a 24/7 schedule is required.