Global Freight Operations Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hello from Hellmann. Our team in Manila delivers proactive customer service for import/export operations, coordinating with customers, shippers, and partners to ensure timely freight booking and shipment execution.

The role focuses on maintaining high service quality, adhering to SOPs, and ensuring accurate documentation while coordinating with internal teams and external providers. English fluency is essential for daily communications.

Qualifications

• End to end Air/Ocean Freight Import / Export experience is essential.
• Work experience in international logistics preferred.
• Fluent in English (written and spoken).
• Able to plan work and meet deadlines.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro‑actively inform customer about irregularities and provide solutions.
• Read and follow customer SOPs.
• Organize day-to-day import/export operational duties.
• Coordinate import/export shipments with customers, airlines, carriers, and partners.
• Liaise with departments and third-party providers to execute duties.
• Prepare and issue import/export documents.
• Monitor daily import/export shipment/delivery requirements.

Skills

Communication

Customer service

Planning

Pressure handling

Tools

Microsoft Office 365

CargoWise One

Job description

Hello from Hellmann. Our team in Manila delivers proactive customer service for import/export operations, coordinating with customers, shippers, and partners to ensure timely freight booking and shipment execution.

The role focuses on maintaining high service quality, adhering to SOPs, and ensuring accurate documentation while coordinating with internal teams and external providers. English fluency is essential for daily communications.