Global Logistics Operations Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 300,000 - 460,000; Full time

Job summary

Hellmann is seeking a customer-focused import/export operations specialist in the Philippines to liaise with customers, shippers, and partners, ensure timely freight booking, pickup, and coordination for export, import and cross-trade activities.

You will focus on meeting customer needs, inform about irregularities, follow SOPs, and organize daily export/import duties while coordinating with airlines, carriers, and agents.

Qualifications

• End-to-end Air/Ocean Freight Import/Export experience is essential.
• Fluent in English and able to communicate with international partners.
• Strong customer-service mindset and ability to manage multiple tasks.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customers about irregularities and provide alternative solution.
• Organize the day-to-day running of specific import/export operational duties.
• Coordinate import/export shipments with local and overseas customers, airlines/carriers, sub-contractors, agents and truckers.
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to import/export consignments.
• Monitor daily import/export shipment/delivery requirements.
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintain latest customer contact to ensure quality service provided to customer.
• Monitor and report where possible all import/export consignments within designated destinations and overseas sources.

Skills

Air/Ocean Freight

Import/Export

Customer service

Communication

Deadline-driven

Tools

CargoWise

MS Office

Job description

Hellmann is seeking a customer-focused import/export operations specialist in the Philippines to liaise with customers, shippers, and partners, ensure timely freight booking, pickup, and coordination for export, import and cross-trade activities.

You will focus on meeting customer needs, inform about irregularities, follow SOPs, and organize daily export/import duties while coordinating with airlines, carriers, and agents.