Global Freight Operations Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 360,000 - 480,000; Full time

Job summary

Hellmann Shared Service Center Inc. in Pasay invites applications for a Customer Service Coordinator in international logistics. You will liaise with customers, shippers, network and overseas partners to ensure timely freight booking, pickup and cross-trade activities.

The role requires strong English communication, the ability to plan daily operations, and a proactive, detail-oriented mindset to handle import/export shipments and related documentation.

Qualifications

• End-to-end air/ocean freight import/export experience required.
• Experience in international logistics or freight forwarding preferred.
• Proactive and deadline-driven approach.

Responsibilities

• Focus on customer needs as a priority.
• Coordinate import/export shipments with customers, airlines, carriers, and agents.
• Prepare documents for imports/exports.
• Monitor daily shipment/delivery requirements.
• Inform customers of irregularities and provide alternatives.
• Maintain up-to-date customer contact details.

Skills

Communication skills

Customer service

Freight import/export

Time management

Proactive attitude

Work under pressure

Overtime eligibility

Tools

Microsoft Office 365

CargoWise One

Job description

Hellmann Shared Service Center Inc. in Pasay invites applications for a Customer Service Coordinator in international logistics. You will liaise with customers, shippers, network and overseas partners to ensure timely freight booking, pickup and cross-trade activities.

The role requires strong English communication, the ability to plan daily operations, and a proactive, detail-oriented mindset to handle import/export shipments and related documentation.