Global FinTech Support Specialist II

Connext Global Solutions Inc; Eastern Manila District; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential 25%

Perfect attendance bonus

Life insurance

HMO Insurance

Great company culture

Job summary

Connext Global Solutions Inc is seeking a Client Support Specialist 2 to provide technical and operational support to clients using financial technology platforms in a fast-paced environment. The role focuses on building strong relationships with international clients through responsive communication and effective issue resolution.

You will troubleshoot platform issues, guide clients on features, and coordinate with internal teams to ensure timely resolutions.

Qualifications

• Minimum of three (3) years of experience in client-facing technical support or a similar role.
• Experience using any CRM or ticketing systems.

Responsibilities

• Serve as a primary point of contact for international clients and respond to daily platform-related inquiries.
• Provide guidance to clients on platform features, functionality, and processes.
• Troubleshoot client issues and identify appropriate solutions or escalation paths.
• Prioritize and manage client requests based on urgency and business impact.
• Maintain accurate documentation of client interactions, issues, actions taken, and resolutions in the CRM/ticketing system.
• Explain technical concepts and solutions clearly to non-technical clients.

Skills

Client-facing experience

CRM usage

Technical support

Job description

Connext Global Solutions Inc is seeking a Client Support Specialist 2 to provide technical and operational support to clients using financial technology platforms in a fast-paced environment. The role focuses on building strong relationships with international clients through responsive communication and effective issue resolution.

You will troubleshoot platform issues, guide clients on features, and coordinate with internal teams to ensure timely resolutions.