Customer Service & Order Management Specialist (Sydney Time)

MicroSourcing International; Manila; Presencial; PHP 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Performance bonuses

Paid time-off

Group life insurance

Descripción de la vacante

MicroSourcing is seeking a Customer Service Specialist based in Manila (Cyberscape, Ortigas) to manage daily customer service and order-management workflow from 8:00 am to 5:00 pm Sydney time, linking customers with Sales, warehouses, and Supply Chain.

You will undergo a three-week onboarding plan, handle diverse duties from onboarding data, order validation, and coordinate with multiple internal teams to drive customer satisfaction and retention.

Formación

• Excellent professional English communication across calls and emails.
• Experience handling B2B orders and customer inquiries.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsabilidades

• Handle inbound/outbound calls and emails with professional English.
• Enter and validate orders in Dynamics 365 BC.
• Monitor order lifecycle from receipt to delivery and resolve issues.
• Collect and maintain customer data and records.

Conocimientos

Customer service

Order management

Professional English

Communication

Herramientas

Microsoft Dynamics 365 Business Central

Descripción del empleo

MicroSourcing is seeking a Customer Service Specialist based in Manila (Cyberscape, Ortigas) to manage daily customer service and order-management workflow from 8:00 am to 5:00 pm Sydney time, linking customers with Sales, warehouses, and Supply Chain.

You will undergo a three-week onboarding plan, handle diverse duties from onboarding data, order validation, and coordinate with multiple internal teams to drive customer satisfaction and retention.