Cross-Border E-Commerce Operations Specialist

Hangzhou Kerui Technology Company; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading e-commerce firm in Manila is seeking a Customer Service Specialist to handle pre-sales and after-sales inquiries through email, live chat, and social media. The ideal candidate has at least 1 year of experience in e-commerce customer service and is familiar with Shopify, ensuring excellent customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to multitask. Join us to provide outstanding service in a dynamic environment.

Qualifications

• At least 1 year of experience in e-commerce or Shopify customer service.
• Excellent written and spoken English communication skills.
• Familiar with Shopify admin, Gorgias or similar tools.

Responsibilities

• Handle customer inquiries via email, chat, or social media professionally.
• Manage Shopify orders, returns, and refunds.
• Coordinate with logistics for smooth delivery.

Skills

E-commerce customer service

English communication

Attention to detail

Multitasking

Customer-first mindset

Education

Bachelor's degree

Tools

Shopify admin

Gorgias

Zendesk

Job description

Cross-Border E-Commerce Operations Specialist

Hangzhou Kerui Technology Company

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Customer Service Specialist-Shopify Store

About the Role

We are an international e-commerce company looking for aCustomer Service Specialist-Shopify Storebased Philippine.

You will handle pre-sales and after-sales inquiries, ensuring excellent customer satisfaction through email, live chat, and social media channels.

Key Responsibilities

• Handle customer inquiries via email, chat, or social media in a professional and timely manner.
• Manage Shopify orders, returns, and refunds through the Shopify admin dashboard.
• Coordinate with the logistics and warehouse teams to ensure smooth delivery.
• Maintain accurate customer records and issue reports using Google Sheets or CRM tools.
• Provide feedback on recurring customer issues to improve service quality.
• Assist in creating FAQ and improving customer experience on the website.

Qualifications

• At least 1 year of experience ine-commerce or Shopify customer service.
• Excellent written and spokenEnglish communication skills.
• Familiar withShopify admin,Gorgias,Zendesk, or similar tools.
• Strong attention to detail and ability to multitask.
• Positive attitude and customer-first mindset.
• Willing to work in flexible hours depending on business needs.

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