Global Customer Experience Specialist - Onsite, Day Shift

MicroSourcing; Cagayan de Oro; On-site; PHP 301,000 - 469,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Cagayan de Oro is seeking a Customer Service Specialist to support customers across Australia and other international markets. You will handle inquiries, orders, returns and service requests, working with the Customer Service, Operations and Logistics teams to ensure a smooth customer experience.

Onsite day shift, you will manage orders in Shopify, Gorgias, Cin7 and Amazon, providing timely responses and accurate updates, contributing to a collaborative, growth-focused culture.

Qualifications

• Experience handling customer inquiries via email and platforms.
• Familiarity with ecommerce platforms like Shopify and Amazon.
• Ability to manage orders, returns and service requests.

Responsibilities

• Respond to customer inquiries via email and platforms.
• Process orders, cancellations, returns, exchanges, and updates in Shopify, Gorgias, Cin7, Amazon.
• Collaborate with Customer Service, Operations and Logistics to ensure a positive experience.
• Maintain accuracy in order management and customer records.

Skills

Customer service

Communication

Multitasking

Tools

Shopify

Gorgias

Cin7

Amazon

Job description

MicroSourcing in Cagayan de Oro is seeking a Customer Service Specialist to support customers across Australia and other international markets. You will handle inquiries, orders, returns and service requests, working with the Customer Service, Operations and Logistics teams to ensure a smooth customer experience.

Onsite day shift, you will manage orders in Shopify, Gorgias, Cin7 and Amazon, providing timely responses and accurate updates, contributing to a collaborative, growth-focused culture.