Global Ecommerce Customer Service Specialist - Growth & Impact

MicroSourcing; Cagayan de Oro; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Customer Service Specialist to handle inquiries, orders, returns, and service requests across international markets. You will respond via email with a warm, professional tone and coordinate with Operations and Logistics to manage stock and shipping issues.

The role requires 2+ years in customer service, excellent English, and strong attention to detail. Experience with Shopify, Gorgias, Cin7, and Amazon Seller Central is a plus.

Qualifications

• 2+ years of experience in customer service, ecommerce support, or customer operations.
• Excellent written and verbal English communication skills.
• Experience handling customer enquiries through email and customer service platforms.
• Strong attention to detail, organisation, and administrative accuracy.
• Ability to work independently while collaborating effectively with international teams.

Responsibilities

• Manage customer enquiries, orders, returns, exchanges, and service requests across international markets.
• Respond to customers through email while maintaining a warm, professional, and helpful brand voice.
• Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
• Provide accurate product information, sizing guidance, and support with customer concerns.
• Coordinate with Operations and Logistics teams regarding stock, fulfilment, deliveries, and shipping issues.
• Manage wholesale, corporate, B2B, and D2C orders with strong attention to detail.
• Handle customer complaints and delivery exceptions, escalating complex concerns when required.
• Maintain accurate customer records and document recurring issues, feedback, and resolutions.
• Monitor customer service performance and contribute to process improvements, knowledge base content, and FAQs.
• Support customers across Australia, North America, the UK, and Europe.
• Work collaboratively with a global remote team to maintain service levels and a consistent customer experience.

Skills

Customer service

Email support

Attention to detail

Independent work

Team collaboration

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing in the Philippines is seeking a Customer Service Specialist to handle inquiries, orders, returns, and service requests across international markets. You will respond via email with a warm, professional tone and coordinate with Operations and Logistics to manage stock and shipping issues.

The role requires 2+ years in customer service, excellent English, and strong attention to detail. Experience with Shopify, Gorgias, Cin7, and Amazon Seller Central is a plus.