Customer Service Representative Onsite Day Shift - CDO
MicroSourcing
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Benefits offered by this job
Job summary
MicroSourcing is hiring a Customer Service Representative to support customers across Australia and other international markets from our onsite location at SM Downtown, CDO. You will handle enquiries, orders, returns, and service requests, collaborating with the Customer Service, Operations, and Logistics teams to ensure a smooth customer experience.
The role requires 2+ years in customer service or e-commerce, strong English communication, and familiarity with platforms like Shopify and Amazon
Qualifications
- 2+ years in customer service, e-commerce support, or related role.
- Strong written and verbal English communication skills.
- Experience handling customer enquiries via email, chat, or customer service platforms.
- Experience with Shopify, Gorgias, Cin7, Amazon Seller Central or similar systems.
- Strong attention to detail and accuracy in processing orders.
- Excellent organisational and time management skills.
- Ability to work independently in a remote environment.
- Comfortable supporting Australian or international customers.
- Willingness to work hours aligned with Australian business requirements.
Responsibilities
- Respond to customer enquiries via email and platforms professionally and promptly.
- Process orders, cancellations, returns, exchanges, and updates using Shopify, Gorgias, Cin7, and Amazon.
- Manage wholesale, corporate, B2B, and D2C orders accurately.
- Provide customers with product, sizing, shipping, and order information.
- Coordinate with Operations and Logistics on stock, fulfillment, delays, lost parcels.
- Maintain accurate customer interaction and order records.
- Handle customer complaints and escalate complex concerns when needed.
- Monitor customer feedback and identify improvement opportunities.
- Maintain organized workflows and meet service levels for response/resolution times.
- Assist with customer service reporting, knowledge base updates, FAQs, and process improvements.
- Collaborate with international stakeholders and contribute to a positive remote team environment.
Skills
Tools
Job description
Location: SM Downtown, CDO
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a company that celebrates diversity and fosters an inclusive culture.
As a Customer Service Representative, you will support customers across Australia and other international markets by managing enquiries, orders, returns, and service requests. You will work closely with Customer Service, Operations, and Logistics teams to ensure a smooth and positive customer experience.
- Respond to customer enquiries via email and customer service platforms in a professional and timely manner.
- Process customer orders, cancellations, returns, exchanges, and order updates using platforms such as Shopify, Gorgias, Cin7, and Amazon.
- Manage wholesale, corporate, B2B, and D2C orders with a high level of accuracy.
- Provide customers with accurate product, sizing, shipping, and order information.
- Coordinate with Operations and Logistics teams regarding stock availability, fulfilment, delivery delays, lost parcels, and other order issues.
- Maintain accurate customer interaction and order records.
- Handle customer complaints and escalated complex concerns when necessary.
- Monitor customer feedback and identify opportunities to improve the overall customer experience.
- Maintain organised workflows and meet agreed service levels for response and resolution times.
- Assist with customer service reporting, knowledge base updates, FAQs, and process improvements.
- Collaborate with international stakeholders and contribute to a positive remote team environment.
- 2+ years of experience in customer service, e-commerce support, customer operations, or a related role.
- Strong written and verbal English communication skills.
- Experience handling customer enquiries through email, chat, or customer service platforms.
- Experience with Shopify, Gorgias, Cin7, Amazon Seller Central, or similar systems is an advantage.
- Strong attention to detail and accuracy when processing customer and order information.
- Excellent organisational and time management skills with the ability to manage multiple priorities.
- Ability to work independently with minimal supervision in a remote environment.
- Comfortable supporting Australian or international customers and stakeholders.
- Willingness to work hours aligned with Australian business requirements.
- 2+ years of relevant customer service, e-commerce support, or customer operations experience.
- Excellent written and spoken English communication skills.
- Experience handling customer enquiries, orders, returns, and service-related concerns.
- Strong attention to detail and accuracy in order processing and record-keeping.
- Ability to work independently while maintaining service levels in a remote environment.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit the MicroSourcing website.
Terms & conditions apply.
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