Global Delivery Lead, WFM & QA Automation

8004 Accenture Inc Company; Mandaluyong; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Accenture Philippines is seeking a Delivery Lead Assoc Director to oversee the WFM AP and QA functions from Mandaluyong. The role focuses on cost management, contract delivery, and ensuring SLAs across global client engagements.

You will drive automation, offshoring, and industrialization, support sales materials, and guide a large team toward operational excellence in a Return to Office setup.

Qualifications

• Standard QA Profile.
• 12+ years of relevant experience in Quality.
• 10+ years of supervisory experience.

Responsibilities

• Overall management of the WFM AP and QA cost structure and budget.
• Support the Command Center leads for sales and RFP responses and assist with development of sales material, quotes, demos and tours.
• Look for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Delivery on all contracts / SLAs.
• Drive down cost to serve and expand the shared services model.
• Drive industrialization across all contracts.
• Increase automation, standardization and offshoring strategy for WFM AP and QA.
• Provide direction to WFM team on cost to serve initiatives.
• Drive operational maturity across all WFM AP and QA groups.
• Cross-geography status or functional reporting for WFM AP and QA.
• Foster innovation between all WFM AP and QA groups.
• Keep the Standard Delivery Solution updated.
• Develop resources under his/her span.

Job description

Accenture Philippines is seeking a Delivery Lead Assoc Director to oversee the WFM AP and QA functions from Mandaluyong. The role focuses on cost management, contract delivery, and ensuring SLAs across global client engagements.

You will drive automation, offshoring, and industrialization, support sales materials, and guide a large team toward operational excellence in a Return to Office setup.