DE033156-Delivery Lead Assoc Director

8004 Accenture Inc Company; Mandaluyong; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Accenture Philippines is seeking a Delivery Lead Assoc Director to oversee the WFM AP and QA functions from Mandaluyong. The role focuses on cost management, contract delivery, and ensuring SLAs across global client engagements.

You will drive automation, offshoring, and industrialization, support sales materials, and guide a large team toward operational excellence in a Return to Office setup.

Qualifications

• Standard QA Profile.
• 12+ years of relevant experience in Quality.
• 10+ years of supervisory experience.

Responsibilities

• Overall management of the WFM AP and QA cost structure and budget.
• Support the Command Center leads for sales and RFP responses and assist with development of sales material, quotes, demos and tours.
• Look for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Delivery on all contracts / SLAs.
• Drive down cost to serve and expand the shared services model.
• Drive industrialization across all contracts.
• Increase automation, standardization and offshoring strategy for WFM AP and QA.
• Provide direction to WFM team on cost to serve initiatives.
• Drive operational maturity across all WFM AP and QA groups.
• Cross-geography status or functional reporting for WFM AP and QA.
• Foster innovation between all WFM AP and QA groups.
• Keep the Standard Delivery Solution updated.
• Develop resources under his/her span.

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Delivery Lead Assoc Director

WORK SETUP: Return to Office

RESPONSIBILITIES

• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model
• Drive industrialization across all contracts
• Increase automation, standardization and offshoring strategy for WFM AP and QA
• Provide direction to WFM team on cost to serve initiatives
• Responsible for driving operational maturity across all WFM AP and QA groups
• Responsible for any cross-geography status or functional reporting for WFM AP and QA
• Drives innovation between all WFM AP and QA groups
• Accountable for keeping the Standard Delivery Solution updated
• Responsible for the development of resources under his/her span

OTHERS

• Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS

• Standard QA Profile
• >12 years of relevant experience in Quality
• 10+ years of supervisory experience

About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture