DE033570-Workforce Services Manager

8003 Accenture Inc Company; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Workforce Services Manager in Taguig on a return-to-office basis. You will oversee WFM AP and QA cost structures, support sales materials and RFP responses, and drive cost-efficient, scalable delivery across contracts.

The role requires 8–12 years in workforce management with at least 5 years in supervision, and openness to BPO industry work. You will lead a cross-functional team in a dynamic global delivery environment.

Qualifications

• 8–12 years of relevant work experience in workforce management.
• At least 5 years in a supervisory role.
• Open to resources from any BPO industry.

Responsibilities

• Overall management of the WFM AP and QA cost structure and budget.
• Support the Command Center leads for sales and RFP responses and assist with development of sales material, quotes, demos and tours.
• Look for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Delivery on all contracts / SLAs.
• Drive down costs to serve and expand the shared services model.
• Industrialization of BST across all contracts.
• Increase automation, standardization and offshoring strategy for WFM AP and QA.
• Provide direction to WFM team on cost to serve initiatives.
• Drive operational maturity across all WFM AP and QA groups.
• Cross-geography status or functional reporting for WFM AP and QA.
• Drives innovation between all WFM AP and QA groups.
• Keep the Standard Delivery Solution updated.
• Development of resources under his/her span.

Skills

Workforce management

Supervisory experience

BPO industry knowledge

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title: Workforce Services Manager

WORK SETUP: Return to Office

Overall Purpose:

Responsibilities:

• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
• Responsible for delivery on all contracts / SLAs
• Focus on driving down costs to serve and looking for opportunities to expand the shared services model
• Drive industrialization of BST across all contracts
• Increase automation, standardization and offshoring strategy for WFM AP and QA
• Provide direction to WFM team on cost to serve initiatives
• Responsible for driving operational maturity across all WFM AP and QA groups
• Responsible for any cross-geography status or functional reporting for WFM AP and QA
• Drives innovation between all WFM AP and QA groups
• Accountable for keeping the Standard Delivery Solution updated
• Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

Skill and Qualifications:

• 8-12 years of relevant work experience in workforce management
• 5 years of supervisory experience
• Open to resources from any BPO industry

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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