Global Chat Support Specialist

BAC GC Services International, LLC - Philippine Branch; Bacolod; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix is seeking a proactive customer service professional to join our global team as a chat support specialist. You will address inquiries, resolve issues, and guide customers through effective solutions while maintaining up-to-date product knowledge.

This role requires excellent communication, empathy, and problem-solving skills. We offer paid training, HMO and group life insurance, paid time off, a referral program, and clear opportunities for career advancement; weekend and holiday

Qualifications

• Excellent communication skills and empathy.
• Ability to resolve inquiries via chat.
• Comfort with learning new products and policies.

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Job description

InteLogix is seeking a proactive customer service professional to join our global team as a chat support specialist. You will address inquiries, resolve issues, and guide customers through effective solutions while maintaining up-to-date product knowledge.

This role requires excellent communication, empathy, and problem-solving skills. We offer paid training, HMO and group life insurance, paid time off, a referral program, and clear opportunities for career advancement; weekend and holiday