Global Customer Support Specialist (E-commerce & Fintech)

Coda; Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

Coda seeks a Customer Support Specialist to be the first point of contact for client customers, delivering professional, empathetic, and efficient assistance. You’ll liaise with internal teams and customers to uphold strong client partnerships.

Ideal candidates have experience in customer support across e-commerce, fintech, or SaaS, with English proficiency and a customer-first approach. Shift work including weekends may be required.

Qualifications

• Proven experience in customer support or client servicing.
• 1–2 years in customer support in UK/European markets (e-commerce/fintech/SaaS) or 2–3 years in general customer support (tech preferred).
• Proficiency in English for effective communication.
• Strong written communication skills and customer-first approach.

Responsibilities

• Respond to customer inquiries professionally via email, web forms, Live Chat, and social channels.
• Document interactions accurately in the ticketing system for tracking and reporting.
• Collaborate with internal teams to resolve complex issues and share feedback for process improvements.
• Stay updated on products and policies to provide informed support.
• Monitor customer feedback and contribute to FAQ improvements and knowledge base.
• Develop understanding of the gifting sector and clients we support.
• Ensure response times meet SLAs and quality benchmarks.

Skills

Customer-centric mindset

Written communication

Multi-tasking

Tools

Zendesk

Salesforce

HubSpot

Job description

Coda seeks a Customer Support Specialist to be the first point of contact for client customers, delivering professional, empathetic, and efficient assistance. You’ll liaise with internal teams and customers to uphold strong client partnerships.

Ideal candidates have experience in customer support across e-commerce, fintech, or SaaS, with English proficiency and a customer-first approach. Shift work including weekends may be required.