Global E‑commerce Customer Support Specialist

Coda; Manila; On-site; PHP 268,000 - 312,000; Full time

Job summary

Coda is hiring a Customer Support Specialist to be the first point of contact for clients’ customers. You’ll handle queries with professionalism, liaise with internal teams, and contribute to client success across global partnerships.

Ideal candidates have experience in customer support, English proficiency, and familiarity with Zendesk and CRM tools. The role may require weekend shifts and fast-paced delivery of solutions.

Qualifications

• Proven experience in customer support or client servicing.
• UK/European customer support experience preferred in ecommerce or digital products.
• Proficiency in English for effective communication.
• Strong written communication with a customer-first approach.
• Experience using CRM tools and ticketing systems such as Zendesk.
• Excellent problem-solving skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Willingness to work in shifts, including weekends and holidays.

Responsibilities

• Respond and resolve customer inquiries professionally via email, web forms, Live Chat, Facebook, WhatsApp and other channels.
• Document all interactions accurately in the ticketing or CRM system.
• Collaborate with internal teams to resolve complex issues.
• Stay updated on products, services, and policies to provide informed support.
• Monitor customer feedback and share insights for improvements.
• Suggest FAQs and Zendesk knowledge-base updates based on feedback.
• Develop understanding of gifting sector and client base.
• Ensure response times meet SLAs and quality benchmarks.

Skills

Customer support

English proficiency

CRM tools

Zendesk

Written communication

Attention to detail

Time management

Team player

Tools

Zendesk

CRM systems

Job description

Coda is hiring a Customer Support Specialist to be the first point of contact for clients’ customers. You’ll handle queries with professionalism, liaise with internal teams, and contribute to client success across global partnerships.

Ideal candidates have experience in customer support, English proficiency, and familiarity with Zendesk and CRM tools. The role may require weekend shifts and fast-paced delivery of solutions.