FinTech Customer Support Lead — Escalations & Compliance

GECO Asia Pte. Ltd; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

GECO Asia Pte. Ltd. is seeking experienced Customer Service Representatives / Advanced Customer Support Specialists to join a high-priority Advanced Financial Technology Account.

You will handle complex customer inquiries via chat and email, focusing on money movement, account transactions, and identity verification. You must have strong written and verbal skills (CEFR C2), be comfortable handling escalations, and operate in a regulated fintech environment with a focus on compliance and fraud

Qualifications

• At least 2 years of customer service experience.
• Excellent written and verbal communication skills (CEFR C2).
• Experience handling escalations and complex customer concerns.
• Strong ability to manage sensitive and high-risk customer interactions.
• Willing to work in a chat/non-voice environment.

Responsibilities

• Handle complex and sensitive customer concerns through chat and email.
• Manage concerns related to money movement and account transactions.
• Handle identity verification and fraud-related cases.
• Address account integrity and regulatory compliance concerns.
• Manage high-risk customer interactions, including social media and press escalations.

Skills

Customer service

Communication

Escalation handling

Tools

CRM Platforms

Job description

GECO Asia Pte. Ltd. is seeking experienced Customer Service Representatives / Advanced Customer Support Specialists to join a high-priority Advanced Financial Technology Account.

You will handle complex customer inquiries via chat and email, focusing on money movement, account transactions, and identity verification. You must have strong written and verbal skills (CEFR C2), be comfortable handling escalations, and operate in a regulated fintech environment with a focus on compliance and fraud