Remote Customer Support Specialist

Global Finance Teams; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Global Finance Teams is seeking a Customer Support Specialist to be the first point of contact for customers. You will respond to inquiries via email, chat, and other channels, providing accurate information and empathetic assistance.

Responsibilities include troubleshooting issues, processing refunds or returns, and maintaining thorough records. A focus on timely responses and CSAT aligned KPIs will be essential for success.

Qualifications

• 2+ years of experience in customer support or similar role.
• Excellent written and verbal English communication skills.
• Strong problem-solving and critical-thinking abilities.
• Excellent attention to detail and organizational skills.
• Ability to handle multiple inquiries and prioritize tasks.
• Comfortable working independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, and other support channels.
• Provide accurate and timely information regarding products, orders, services, and account-related concerns.
• Troubleshoot customer issues and identify appropriate solutions.
• Handle complaints and difficult situations professionally and with empathy.
• Process refunds, returns, exchanges, cancellations, and other customer requests as required.
• Follow up on unresolved customer concerns to ensure issues are addressed.
• Escalate complex or sensitive issues to the appropriate team.
• Maintain accurate records of customer interactions and resolutions.
• Work closely with Operations, Sales, Fulfillment, and Management to resolve concerns.
• Follow company policies, procedures, and customer service standards.
• Identify recurring customer issues and communicate trends to the appropriate team.
• Maintain a professional and positive customer experience at all times.

Skills

English communication

Problem solving

Attention to detail

Multitasking

Independent work

Tools

CRM systems

Ticketing systems

Helpdesk software

Shopify

Gorgias

Zendesk

Intercom

Job description

Global Finance Teams is seeking a Customer Support Specialist to be the first point of contact for customers. You will respond to inquiries via email, chat, and other channels, providing accurate information and empathetic assistance.

Responsibilities include troubleshooting issues, processing refunds or returns, and maintaining thorough records. A focus on timely responses and CSAT aligned KPIs will be essential for success.