Customer Success Specialist - Spanish

Maersk; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Maersk is hiring for a Sales Support/Customer Support role in the Philippines. The position focuses on assisting Client Managers, maintaining customer relationships, and coordinating with internal teams to deliver commitments.

The role requires a business degree and at least two years of relevant experience, with strong communication and MS Office skills. The ideal candidate will support contract renewals, account planning, and commercial activities while collaborating with sales and operations

Qualifications

• Bachelor’s degree in business or related field
• Minimum 2 years of experience in Sales Support or Customer Support
• Experience in account management and building customer relationships
• Strong communication skills
• Proficiency in MS Office tools (Excel, Word, Outlook)

Responsibilities

• Supports Client Managers through standard channels and builds long-term customer relationships.
• Monitors customer progress against goals and drives adoption, usage, and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals, tender handling, and contract management.
• Works closely with frontline sales on account planning, goal setting, and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Skills

Strong communication

MS Office (Excel, Word, Outlook)

Account management execution

Commercial knowledge

Education

Bachelor’s degree in business or related field

Tools

MS Office

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• Supports Client Managers through standard channels and builds long-term, trusted customer relationships.

• Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.

• Resolves customer challenges by coordinating with relevant teams across the company.

• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.

• Supports ocean and logistics contract renewals, tender handling, and contract management.

• Works closely with frontline sales on account planning, goal setting, and marketing strategies.

• Communicates service or rate changes to assigned accounts.

• Handles sales support tasks and commercial activities from start to finish.

• Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.

• Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Required Experience & Skills

• Bachelor’s degree in business or a related field preferred.

• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.

• Experience in account management execution and building customer relationships.

• Commercial knowledge.

• Strong communication skills.

• Ability to understand and address customer pain points.

• Proficiency in MS Office tools, including Excel, Word, and Outlook.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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