Global Customer Advocate - Remote & Impactful Support

InteLogix; Pasig; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Work from home

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix is hiring for a full-time remote customer support role based in the Philippines. You will be the primary contact for customers via chat, delivering exceptional service, addressing inquiries, and guiding solutions. The role requires strong communication, multitasking, and product knowledge to help resolve issues across teams.

Flexible weekend/holiday hours and career growth are offered. The position emphasizes BYOD readiness, fast problem solving, and ongoing learning to meet customer

Qualifications

• High School Diploma or equivalent required.
• BYOD capability required.
• Strong verbal and written communication skills.
• Ability to multitask across multiple windows and tabs while assisting customers.

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Excellent communication

Empathy

Problem solving

Customer service

Education

High School Diploma or equivalent

Tools

Chat tools

CRM software

Job description

InteLogix is hiring for a full-time remote customer support role based in the Philippines. You will be the primary contact for customers via chat, delivering exceptional service, addressing inquiries, and guiding solutions. The role requires strong communication, multitasking, and product knowledge to help resolve issues across teams.

Flexible weekend/holiday hours and career growth are offered. The position emphasizes BYOD readiness, fast problem solving, and ongoing learning to meet customer