Remote Customer Success Advocate | Family Care & Support

Outsource Access, Inc.; Philippines; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive HMO coverage

Life insurance benefits

Paid leave credits

Government-mandated benefits

Performance incentives

Overtime pay

13th Month Pay

Job summary

A leading parenting technology company in the Philippines seeks a remote customer support professional to assist parents through tailored support solutions. The role involves troubleshooting user issues, enhancing customer experience with empathetic communication, and collaborating with internal teams to resolve complex inquiries. Ideal candidates should have a year of experience, strong problem-solving skills, and familiarity with customer support tools like Zendesk. Join an environment that prioritizes your wellness and offers a comprehensive benefits package.

Qualifications

• Minimum 1 year of customer support experience.
• Strong problem-solving skills and empathy.
• Comfortable navigating multiple apps and tools.

Responsibilities

• Handle inquiries with patience and care.
• Troubleshoot user issues and resolve them.
• Translate technical info into simple language.
• Improve support by generating FAQs.

Skills

Excellent written communication skills

Problem-solving skills

Empathy

Tech-savvy with ticketing software

Tools

Zendesk

Jira

Job description

A leading parenting technology company in the Philippines seeks a remote customer support professional to assist parents through tailored support solutions. The role involves troubleshooting user issues, enhancing customer experience with empathetic communication, and collaborating with internal teams to resolve complex inquiries. Ideal candidates should have a year of experience, strong problem-solving skills, and familiarity with customer support tools like Zendesk. Join an environment that prioritizes your wellness and offers a comprehensive benefits package.