Global Customer Advocacy Supervisor & Quality Assurance

Dexcom Inc.; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Tuition reimbursement

Global growth opportunities

Job summary

Dexcom Inc. in Cebu City is seeking a Supervisor Customer Advocacy to lead the complaint processing team within CGMP-compliant policies. You will oversee investigations, CAPA, and closure, ensuring high-quality documentation.

You will hire, train, and coach staff, assign tasks, monitor performance, and drive continuous improvement across the department. This role offers exposure to global complaint handling and data management in a fast-growing CGM company.

Qualifications

• Experience in Quality Assurance and CGMP documentation.
• Proven ability to supervise and train a team.
• Experience with complaint handling and CAPA processes.
• Strong data management and reporting skills.

Responsibilities

• Directly supervise complaint specialists and ensure policy compliance.
• Oversee hiring, training, and task delegation.
• Address complaints promptly and assess team performance.
• Provide mentorship and professional development opportunities.
• Coordinate overall department direction and evaluations.

Skills

Supervision

Quality Assurance

Training & mentoring

Complaint handling

Data management

Verbal & written communication

Tools

Database software

Job description

Dexcom Inc. in Cebu City is seeking a Supervisor Customer Advocacy to lead the complaint processing team within CGMP-compliant policies. You will oversee investigations, CAPA, and closure, ensuring high-quality documentation.

You will hire, train, and coach staff, assign tasks, monitor performance, and drive continuous improvement across the department. This role offers exposure to global complaint handling and data management in a fast-growing CGM company.