Global Client Experience Associate, CX & Insights

Short Story; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Short Story in Manila is hiring Customer Support Associates to join our CX team. We’re a fast-growing, data-driven ecommerce brand focused on petite women, delivering the best client experience across our channels. The ideal candidate has 2+ years in customer service, fluent English, excellent writing, and a knack for problem solving.

You’ll handle inquiries, perform clerical tasks, and help translate customer feedback into actionable improvements. Schedule: 40 hours per week.

Qualifications

• 2+ years of customer service experience.
• Fluent English (C1/C2) and excellent writing.
• Experience with Slack and Google Sheets.
• Extreme attention to detail.
• Experience in ecommerce or tech startups is a plus.
• Flexible and able to wear many hats.
• Ability to translate client experience into recommendations.

Responsibilities

• CX Support: Responding to and managing client inquiries in our channels.
• Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep operations running smoothly.
• Data Analytics: Track performance daily, weekly, and monthly and explain the "why" behind results.
• User Interviews: Facilitate regular interviews with users to collect feedback and insights.

Skills

Customer service

Fluent English

Writing skills

Attention to detail

Startup experience

Tools

Slack

Google Sheets

Job description

Short Story in Manila is hiring Customer Support Associates to join our CX team. We’re a fast-growing, data-driven ecommerce brand focused on petite women, delivering the best client experience across our channels. The ideal candidate has 2+ years in customer service, fluent English, excellent writing, and a knack for problem solving.

You’ll handle inquiries, perform clerical tasks, and help translate customer feedback into actionable improvements. Schedule: 40 hours per week.