Client Experience Associate (International)

Short Story; Philippines; On-site; PHP 1,770,956 - 2,361,275; Full time

Job summary

A tech-driven retailer is seeking a Customer Support Associate to join their CX team. The ideal candidate will have 2+ years of customer service experience, excellent English writing skills, and the ability to manage inquiries across various channels. Responsibilities include responding to client inquiries, performing administrative tasks, tracking performance data, and facilitating user interviews. This is a full-time contract position based in the Philippines, focusing on delivering top-notch client experiences.

Qualifications

• 2+ years of experience in customer service.
• Fluent in English with strong writing skills.
• Extreme attention to detail required.

Responsibilities

• Respond to and manage client experience inquiries.
• Complete clerical, administrative, and routine tasks.
• Track performance data and explain findings.
• Facilitate regular interviews with users for feedback.

Skills

Customer service

Fluent English

Perfect writing

Attention to detail

Familiarity with Slack

Familiarity with Google Sheets

Job description

Our Story

Short Story is an award‑winning, technology‑powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

Our Values

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

• ✨ Transform Lives: We’re customer‑first. Everything we create exists to give her confidence.
• ⚡️ Demand Excellence: We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
• 💪 Embrace Challenges: We see obstacles as opportunities to invent better solutions.
• 💡 Think Differently: We get a thrill from finding better solutions others haven’t seen.

About the Role

We’re hiring Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.

We want only the most proactive, empathetic team members who are great problem solvers and dedicated to delivering the best client experience. Our focus is on finding people who share our values and can help keep our service top‑notch.

Responsibilities

• CX Support: Respond to and manage client experience inquiries in our various channels.
• Ad‑Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep day‑to‑day client experience operations running smoothly.
• Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens.
• User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience.

Qualifications

• 2+ years of experience in customer service.
• Fluent English.
• Perfect writing.
• Familiarity with Slack and Google Sheets.
• Extreme attention to detail.
• Previous experience working in ecommerce or a tech startup is a plus.
• Must be flexible and able to wear many hats.
• Able to translate client experience into recommendations.

Schedule and Location

• 40 hours a week.

Job Type

• Full‑time, contract.

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.