CX-Driven Customer Support Associate

BF JADE E-SERVICES PHILIPPINES INC.; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

BF JADE E-SERVICES PHILIPPINES INC. is seeking a Customer Service Associate to deliver proactive, end-to-end support across chats, emails, and messaging, focusing on the entire customer journey from browsing to post-purchase care with empathy and data-driven insights.

The role requires six months to one year in a contact centre, strong English, rapport-building, problem-solving, and the ability to work with CX metrics like CSAT and NPS. On-site monthly at MCX in the Muntinlupa area; start ASAP.

Qualifications

• Six months to one year of experience in a contact centre for customer service (English-speaking account).
• Experience in email and messaging channels is a plus.
• Ability to establish rapport and collaborate with others.
• Analytical with problem-solving skills.
• Strong conversational English communication skills.
• Proactive problem-solving mindset with comfort using CX analytics platforms.
• Able to work independently and in a fast-paced environment.
• Familiarity with CX metrics such as CSAT, NPS, and CES.

Responsibilities

• Coordinate and report directly to an Operations Supervisor.
• Handle high volumes of customer inquiries across chats, messaging, and emails.
• Provide empathetic, high-quality support with clear next steps.
• De-escalate customer issues using empathy and resolution skills.
• Manage time effectively to handle many messages in a fast-paced setting.
• Leverage customer data and feedback tools to anticipate needs and propose solutions.
• Identify and report recurring CX issues to improve journeys.
• Contribute to CX process improvements and service flows.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Team collaboration

Time management

Tools

CX analytics platforms

Job description

BF JADE E-SERVICES PHILIPPINES INC. is seeking a Customer Service Associate to deliver proactive, end-to-end support across chats, emails, and messaging, focusing on the entire customer journey from browsing to post-purchase care with empathy and data-driven insights.

The role requires six months to one year in a contact centre, strong English, rapport-building, problem-solving, and the ability to work with CX metrics like CSAT and NPS. On-site monthly at MCX in the Muntinlupa area; start ASAP.