Client Experience Associate (International)

Short Story; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Short Story in Manila is hiring Customer Support Associates to join our CX team. We’re a fast-growing, data-driven ecommerce brand focused on petite women, delivering the best client experience across our channels. The ideal candidate has 2+ years in customer service, fluent English, excellent writing, and a knack for problem solving.

You’ll handle inquiries, perform clerical tasks, and help translate customer feedback into actionable improvements. Schedule: 40 hours per week.

Qualifications

• 2+ years of customer service experience.
• Fluent English (C1/C2) and excellent writing.
• Experience with Slack and Google Sheets.
• Extreme attention to detail.
• Experience in ecommerce or tech startups is a plus.
• Flexible and able to wear many hats.
• Ability to translate client experience into recommendations.

Responsibilities

• CX Support: Responding to and managing client inquiries in our channels.
• Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep operations running smoothly.
• Data Analytics: Track performance daily, weekly, and monthly and explain the "why" behind results.
• User Interviews: Facilitate regular interviews with users to collect feedback and insights.

Skills

Customer service

Fluent English

Writing skills

Attention to detail

Startup experience

Tools

Slack

Google Sheets

Job description

Our Story:

Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values:

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

• Transform Lives. We're customer-first. Everything we create exists to give her confidence.
• Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
• Embrace Challenges. We see obstacles as opportunities to invent better solutions.
• Think Differently. We get a thrill from finding better solutions others haven't seen.

We're hiring Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.

We want only the most proactive, empathetic team members who are great problem solvers and dedicated to delivering the best client experience. Our focus is on finding people who share our values and can help keep our service top-notch.

About the Role:

As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.

You Will Be Responsible For:

• CX Support: Responding to and managing client experience inquiries in our various channels
• Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
• Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the "why" of what happens
• User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience

Qualifications

• 2+ years of experience in customer service
• Fluent English (C1 or C2 Proficiency)
• Perfect writing
• Familiarity with Slack, Google Sheets
• Extreme attention to detail
• Previous experience working in ecommerce or a tech startup is a plus
• Must be flexible and able to wear many hats
• Able to translate client experience into recommendations

Schedule and Location:

• 40 hours a week

Job Type

• Full-time, contract

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.