Global Cardholder Ops & Compliance Analyst

Global Payments Inc.; Philippines; On-site; PHP 290,000 - 446,000; Full time

Job summary

Global Payments Inc. is seeking an entry-level back-office professional in the Philippines to respond to customer inquiries, validate disputes, and document account changes in accordance with client policies.

The role emphasizes accuracy, compliance with regulations, and timely communication with cardholders and clients. The candidate should be able to recognize potential fraud and coordinate with the appropriate department for resolution, while maintaining meticulous records and following

Qualifications

• Minimum Qualifications: High School Diploma or Equivalent.
• Proven ability to handle routine customer requests and follow established procedures.
• Strong understanding of compliance, risk and regulatory requirements.

Responsibilities

• Respond to customer inquiries via mail, email, fax and other channels.
• Identify potential fraud, credit, collection and chargeback issues and escalate appropriately.
• Follow client policies and procedures to validate disputes and update accounts.

Skills

Customer service

Attention to detail

Communication

Industry knowledge

Education

High School Diploma or Equivalent

Tools

Lotus Notes

Global Payments Applications

OnBase

Credit Bureau system

Job description

Global Payments Inc. is seeking an entry-level back-office professional in the Philippines to respond to customer inquiries, validate disputes, and document account changes in accordance with client policies.

The role emphasizes accuracy, compliance with regulations, and timely communication with cardholders and clients. The candidate should be able to recognize potential fraud and coordinate with the appropriate department for resolution, while maintaining meticulous records and following