International Cardholder Operations Analyst - Compliance

tsys; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Global Payments Inc. is seeking a detail-oriented professional to research and respond to customer inquiries related to cardholder and corporate accounts.

You will use various channels including mail, email and fax, and ensure compliance with client policies and regulatory rules. The role involves validating disputes from credit bureau systems, identifying potential fraud or chargeback issues, and collaborating with the appropriate department to resolve cases.

Qualifications

• High School Diploma or Equivalent.
• Typically No Relevant Experience Required.
• Becomes familiar with client products and services while assisting with routine updates and documentation of cardholder accounts.

Responsibilities

• Becomes familiar with client products and services while assisting with routine updates and documentation of cardholder/corporate accounts.
• Follows policies to validate report disputes from credit bureau systems.
• Assists with determining basis of cardholder requests involving potential fraud, credit, collection or chargeback issues and forwards to the appropriate department.

Skills

Communication skills

Regulatory knowledge

Fraud awareness

Education

High School Diploma or Equival ent

Tools

Lotus Notes

Global Payments Applications

OnBase

Microsoft Office

Credit Bureau system

Client websites

Payment processing systems

Job description

Global Payments Inc. is seeking a detail-oriented professional to research and respond to customer inquiries related to cardholder and corporate accounts.

You will use various channels including mail, email and fax, and ensure compliance with client policies and regulatory rules. The role involves validating disputes from credit bureau systems, identifying potential fraud or chargeback issues, and collaborating with the appropriate department to resolve cases.