Global Banking Voice Support Specialist (Night Shift)

Ugnay Solutions; Metro Manila; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Joining bonus

Monthly allowance

Night shift onboarding support

Job summary

Ugnay Solutions is hiring a Customer Care Representative for an international, voice-based banking account. You will be the first point of contact, handling inquiries and building strong relationships with customers.

This full-time role is onsite at McKinley, Taguig, with a fixed night shift. We welcome graduates, undergraduates, and career shifters with at least 6 months of related experience alongside a joining bonus and a monthly allowance.

Qualifications

• At least 6 months of voice account or customer service experience, with an international account.
• Stable work history with at least 1 year tenure per company.
• Excellent conversational communication skills.
• Open to graduates, undergraduates, and career shifters.

Responsibilities

• Handle inbound and outbound calls from international banking customers.
• Resolve account concerns and inquiries accurately and professionally.
• Build rapport and maintain strong customer relationships.
• Document interactions and follow up on customer requests.
• Meet quality, performance, and service targets.

Skills

Voice support

International accounts

Customer service

Job description

Ugnay Solutions is hiring a Customer Care Representative for an international, voice-based banking account. You will be the first point of contact, handling inquiries and building strong relationships with customers.

This full-time role is onsite at McKinley, Taguig, with a fixed night shift. We welcome graduates, undergraduates, and career shifters with at least 6 months of related experience alongside a joining bonus and a monthly allowance.