Onsite Night-Shift Banking Support Specialist

Tata Consultancy Services Limited; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Tata Consultancy Services Limited in Taguig invites applications for a US Financial - Night Shift Bank Account CSR, onsite at BGC. The role centers on handling customer inquiries, opening and updating accounts, and resolving issues with accuracy and speed.

Ideal candidates have strong communication, at least 18 months in contact centers, and the ability to work in a fast-paced, high-volume environment with shift flexibility. Onsite work at the BGC site is required.

Qualifications

• Minimum of 18 months of experience in the contact center industry.
• Solid experience in telco/retail/e‑commerce VOICE lines with strong communication.
• Basic knowledge in computer navigation and systems usage.
• Amenable to shifting schedule and onsite work; able to start ASAP (or within 30 days).

Responsibilities

• Answer product/service questions and suggest information about other offerings.
• Open customer accounts by recording account information.
• Maintain customer records by updating account info.
• Resolve problems by clarifying complaints, finding causes, and guiding to solutions.
• Process customer adjustments to maintain financial accounts.
• Collect customer information to recommend potential products or services.
• Prepare product/service reports by analyzing customer information.
• Contribute to team efforts and achieve related results.

Skills

Good communication skills

Customer service experience

Job description

Tata Consultancy Services Limited in Taguig invites applications for a US Financial - Night Shift Bank Account CSR, onsite at BGC. The role centers on handling customer inquiries, opening and updating accounts, and resolving issues with accuracy and speed.

Ideal candidates have strong communication, at least 18 months in contact centers, and the ability to work in a fast-paced, high-volume environment with shift flexibility. Onsite work at the BGC site is required.