Customer Service Representative German

3M; Taguig; On-site; PHP 391,000 - 580,000; Full time

Job summary

3M Global Business Services seeks a Customer Service Representative to support global B2B customers across international markets. You will assist with the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution.

The role offers growth potential in a collaborative, cross-cultural environment. Join a team that values curiosity, quality, and continuous improvement, with opportunities to work with Supply Chain, Logistics, Sales, and Customer

Qualifications

• Bachelor's degree or HS diploma with 2+ years in customer service or sales.
• Experience using ERP and CRM systems.
• Strong English communication and problem-solving mindset.

Responsibilities

• Oversee the entire order process from entry to delivery.
• Handle order entry, status updates, pricing, shipping, and inventory issues.
• Communicate clearly with customers and internal teams via phone, chat, and email.
• Manage worklists and internal tickets; resolve data issues.
• Educate customers on processes and price changes; resolve complex inquiries.
• Enhance customer satisfaction by addressing patterns and root causes.
• Support Premium and Strategic Key Accounts as needed.
• Contribute to process and tool improvements; participate in meetings.

Skills

Communication

Problem solving

Attention to detail

Collaboration

Self-motivation

Adaptability

Customer focus

English proficiency

Education

Bachelor's degree

HS diploma/GED with 2+ years CS/Sales

Tools

ERP systems

CRM systems

Job description

Job Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Customer Service Representative

3M Global Business Services

Support global customers. Build business experience. Grow your career with 3M.

As a Customer Service Representative with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role

As a Customer Service Representative, you’ll do more than answer questions. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.

You’ll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
• Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
• Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
• Enhances customer satisfaction by identifying and resolving problem patterns.
• Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address ongoing issues and maintain a culture of quality.
• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams

What You’ll Gain

• Global B2B experience and cross-functional business exposure.
• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.
• Experience working in ERP and CRM systems
• Continuous improvement and continuous learning mindset; ability to learn new information quickly
• Attention to detail for handling orders, documentation, and product information
• Collaboration skills to work effectively with cross-functional and internal teams
• Ability to independently solve problems and identify solutions; self-motivated
• Clear and conceptual thinking ability; excellent judgment and discretion
• Excellent organizational skills
• Ability to de-escalate and resolve conflicts effectively
• Proactive in resolving issues before they become problems
• Proven and reliable follow-through with commitments and resolutions
• Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
• Active listening to understand customer needs and identify appropriate solutions
• Excellent oral and written communication in English and customer facing language (C1 or higher preferred) Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.