Global Account Manager – APAC (Remote)

Sirva Inc; Philippines; Remote; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid working

Core Flex Hours

Health & wellbeing programmes

Learning & career development

Financial rewards

Global career opportunities

Job summary

Sirva is seeking a Manager, Global Account Management to lead client partnerships across APAC from a remote setup. You will collaborate with VP of Account Management to shape client strategy, drive service excellence, and maximize value.

The role emphasizes upselling, data-driven decisions, and cross-functional leadership with a focus on customer experience, reporting, and delivering strategic account plans.

Qualifications

• 3-5 years of equivalent customer relationship management work experience required
• Strong organizational skills
• Strong verbal, written communication and presentation skills (English and Arabic preferred)
• Able to think critically and proactively solve issues
• Strong client relationship skills
• Excellent data analytics and interpretation
• Global business experience a plus
• Proficient with productivity and reporting applications e.g. Microsoft Office

Responsibilities

• Develop, maintain and shape client partnerships and enhance the client and customer experience
• Provide communication link between Sirva and the Client regarding relocation issues
• Upsell and manage project delivery, client SLA results and governance reviews
• Collaborate with cross-functional teams to deliver strategic account plans
• Drive client profitability and revenue growth while ensuring service excellence

Skills

CRM

Communication

Data analytics

Upselling

Cross-functional

English

Arabic

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sirva is seeking a Manager, Global Account Management to lead client partnerships across APAC from a remote setup. You will collaborate with VP of Account Management to shape client strategy, drive service excellence, and maximize value.

The role emphasizes upselling, data-driven decisions, and cross-functional leadership with a focus on customer experience, reporting, and delivering strategic account plans.