Remote-First Global Account Leader: Scale Revenue, Retention

Remote People Ltd.; Philippines; Remote; PHP 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Remote first culture

Autonomy and fast-paced environment

Job summary

Remote People Ltd. in the Philippines is seeking a Head of Account Management to lead and scale a high performing global AM organization, owning retention, expansion, renewals, and long-term customer value across a diverse portfolio of strategic clients.

You will build playbooks, processes, and performance culture that turn post-sales into a core revenue engine, hire and develop teams, and collaborate with product, support, and sales to deliver measurable commercial outcomes.

Qualifications

• Experience leading AM or CS teams in a SaaS environment.
• Proven track record driving expansion, renewals, and NRR improvement.
• Strong operational instincts with the ability to build structure at speed.
• Excellent executive presence and communication skills.
• Comfort working directly with enterprise level customers.
• Passion for developing people and building high-trust teams.
• Ability to thrive in a high growth, high accountability environment.
• Strategic thinker who is equally comfortable being hands on.

Responsibilities

• Lead and develop a global team of Account Managers across multiple customer segments.
• Own retention, expansion, renewals, and revenue growth across hundreds of key customers.
• Build scalable processes, playbooks, and methodologies that elevate AM performance.
• Partner with product, support, and sales to create a unified customer lifecycle.
• Step in as an executive sponsor for strategic accounts when needed.
• Establish KPIs, dashboards, and forecasting models that guide operational excellence.
• Hire, coach, and grow high performing AM talent as the function scales.
• Build rigorous QBR, value realisation, and adoption frameworks.
• Influence GTM strategy through customer insights and data driven recommendations.

Skills

Team leadership

SaaS experience

Account Management

Customer Success

Data-driven decisions

Job description

Remote People Ltd. in the Philippines is seeking a Head of Account Management to lead and scale a high performing global AM organization, owning retention, expansion, renewals, and long-term customer value across a diverse portfolio of strategic clients.

You will build playbooks, processes, and performance culture that turn post-sales into a core revenue engine, hire and develop teams, and collaborate with product, support, and sales to deliver measurable commercial outcomes.