24/7 Global Concierge & Customer Care Pro

SOS International; Manila; On-site; PHP 1,169,590 - 1,754,385; Full time

Job summary

A global Concierge Services provider in Metro Manila is looking for dedicated professionals to deliver exceptional customer service as part of a 24-hour team. The role involves managing customer requests through various channels including phone, email, and chat while ensuring a positive experience. Ideal candidates should possess strong communication and problem-solving skills. Flexible hours may be required, and adherence to company policies and safety regulations is crucial.

Qualifications

• Experience in customer service roles, particularly in concierge services.
• Ability to handle inquiries and resolve complaints effectively.
• Strong communication skills, both written and verbal.

Responsibilities

• Handles customer requests via phone, email, and chat.
• Researches and fulfills customer requests globally.
• Communicates responses clearly and professionally.

Job description

A global Concierge Services provider in Metro Manila is looking for dedicated professionals to deliver exceptional customer service as part of a 24-hour team. The role involves managing customer requests through various channels including phone, email, and chat while ensuring a positive experience. Ideal candidates should possess strong communication and problem-solving skills. Flexible hours may be required, and adherence to company policies and safety regulations is crucial.