Get Hired, Get Started! Entry-Level CSR – Entertainment & Media | CDO Site

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative for an Entertainment and Media account. You will handle inquiries, subscription concerns, account updates, and billing questions through inbound and outbound calls.

The role focuses on guiding customers through service features, updates, and troubleshooting with a customer-first approach. Fresh graduates are welcome, onsite work is required, and strong communication is valued.

Qualifications

• High School graduates are welcome; no prior BPO experience required.
• Fresh graduates and applicants with no BPO experience are welcome to apply.
• Good verbal and written communication skills.
• Basic computer navigation and typing skills.
• Customer-oriented with a positive attitude.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with entertainment and media service inquiries.
• Provide support for subscription, billing, and account-related concerns.
• Guide customers through service features, updates, and troubleshooting.
• Address customer complaints and provide appropriate resolutions.
• Maintain accurate customer information and document interactions.
• Ensure customer satisfaction by delivering timely and effective assistance.

Skills

Verbal communication

Written communication

Typing skills

Customer-oriented

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

Start your career in the BPO industry with an exciting opportunity in the Entertainment and Media account! We are looking for motivated, customer-focused, and enthusiastic individuals who are willing to learn and provide excellent customer service. As a Customer Service Representative, you will assist customers with inquiries, subscription concerns, account updates, billing questions, and entertainment-related services through inbound and outbound calls.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• Fresh graduates and applicants with no BPO experience are welcome to apply.

• Good verbal and written communication skills.

• Basic computer navigation and typing skills.

• Customer-oriented with a positive attitude.

• Willing to work on shifting schedules, weekends, and holidays.

• Willing to work onsite.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Assist customers with entertainment and media service inquiries.

• Provide support for subscription, billing, and account-related concerns.

• Guide customers through service features, updates, and troubleshooting.

• Address customer complaints and provide appropriate resolutions.

• Maintain accurate customer information and document interactions.

• Ensure customer satisfaction by delivering timely and effective assistance.