Customer Service Associate – Open to Fresh Graduates - CDO | Up to ₱21K

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 179,000 - 257,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking enthusiastic individuals for an Entertainment, Media, and Telecommunications account. The role involves handling calls, assisting with services, and resolving inquiries to ensure a positive customer experience.

Fresh graduates are welcome. Candidates should have a high school diploma, solid communication skills (B2 English), and be willing to work onsite with shifting schedules.

Qualifications

• Strong verbal and written communication skills
• B2 English proficiency is required
• Customer-oriented and able to work in a fast-paced environment
• No prior work experience required; fresh graduates welcome
• Willing to work onsite and in shifts
• Basic computer literacy and quick learner

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Assist customers with entertainment, media, and telecommunications services.
• Provide accurate information about account details, subscriptions, and service features.
• Address billing inquiries, service requests, and account-related concerns.
• Troubleshoot basic technical and service issues.
• Resolve customer complaints and provide appropriate solutions.
• Document customer interactions and update account information accurately.
• Maintain excellent customer satisfaction and meet performance targets.

Skills

Communication

B2 English

Customer service

Basic computer literacy

Adaptable

Education

High School Diploma / Senior High School

Tools

None

Job description

We are looking for enthusiastic and customer-oriented individuals to join our growing team under the Entertainment, Media, and Telecommunications Account. The successful candidates will assist customers with inquiries, provide support for products and services, resolve concerns, and ensure a positive customer experience. Fresh graduates and applicants with no prior work experience are welcome to apply.

Key Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.

• Assist customers with entertainment, media, and telecommunications services.

• Provide accurate information about account details, subscriptions, and service features.

• Address billing inquiries, service requests, and account-related concerns.

• Troubleshoot basic technical and service issues.

• Resolve customer complaints and provide appropriate solutions.

• Document customer interactions and update account information accurately.

• Maintain excellent customer satisfaction and meet performance targets.

Qualifications

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• No work experience required. Fresh graduates and first-time job seekers are welcome.

• B2 English communication proficiency.

• Good verbal and written communication skills.

• Basic computer literacy and willingness to learn.

• Strong problem-solving and interpersonal skills.

• Customer-oriented, adaptable, and willing to work in a fast-paced environment.

• Willing to work onsite.

• Willing to work on shifting schedules.