Customer Support Specialist | Media and Entertainment Account

ResultsCX Named ‘Major Contender’ in Everest Group; Tangob; Presencial; PHP 223.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive sales incentives

Career advancement opportunities

Performance-focused culture

Supportive leadership and coaching

Recognition for high performers

Descripción de la vacante

ResultsCX, located in Lipa City, Batangas, is seeking a Customer Support Specialist in the media and entertainment sector. You will handle customer inquiries through chat and email, delivering accurate resolutions and building rapport with clients.

The role emphasizes active listening, value-driven recommendations, and maintaining high productivity with a focus on quality performance and career growth.

Formación

• 6+ months BPO experience or similar
• Excellent written communication skills
• Attention to detail in handling inquiries
• Problem-solving mindset for troubleshooting
• Proficient with basic computer operations
• Open to career shifters or entry-level candidates

Responsabilidades

• Respond to customer inquiries via chat and email
• Provide accurate and timely resolutions to issues
• Research information and document interactions
• Deliver positive customer experiences
• Maintain productivity and quality standards

Conocimientos

BPO experience

Strong written communication

Attention to detail

Problem-solving mindset

Basic computer proficiency

Open to career shifters

Descripción del empleo

Job Title: Customer Support Specialist - Media and Entertainment

Location: Lipa City, Batangas

Employment Type: Full-Time

You've mastered customer interactions. Now it's time to maximize your earning potential.

If you have experience in sales, customer acquisition, upselling, cross-selling, or consultative selling within the BPO industry, we're looking for professionals like you.

We're seeking highly motivated sales agents who can build strong customer relationships, understand needs through active listening, and confidently recommend solutions that create value.

What You'll Do

• Respond to customer inquiries through chat and email

• Provide accurate and timely resolutions

• Research information and document interactions

• Deliver positive customer experiences

• Maintain productivity and quality standards

We're Looking For

• At least 6 months of BPO Experience

• Strong written communication skills

• Attention to detail

• Problem-solving mindset

• Basic computer proficiency

• Open to career shifters and career starters

What's Waiting For You?

Attractive sales incentives

Career advancement opportunities

Performance-focused culture

Supportive leadership and coaching

Recognition for high performers