Call Center Agent – Entertainment, Media & Telco Account

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking Customer Service Representatives to join our team in Cagayan de Oro. You will assist customers with inquiries, account concerns, and service requests while delivering a positive experience.

No BPO experience is required, making this a great entry point for fresh graduates. Candidates should have strong English communication (B2) and basic computer skills, and be willing to work onsite on shifting schedules including weekends and holidays.

Qualifications

• High school graduate or senior high graduate.
• No prior BPO experience required.
• Fresh graduates welcome to apply.
• Strong English communication (B2) required.
• Willingness to work onsite in Cagayan de Oro.

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Assist customers with account-related concerns, billing inquiries, and service requests.
• Provide accurate information about products, services, and promotions.
• Troubleshoot basic technical issues when necessary.
• Document customer interactions and update account information.
• Resolve customer complaints and provide appropriate solutions.
• Escalate complex concerns to the appropriate department.
• Maintain excellent customer satisfaction and service quality.

Skills

English communication

Typing

Customer focus

Basic computer navigation

Education

High School Diploma

Job description

We are looking for motivated and customer-oriented individuals to join our team as Customer Service Representatives for our Entertainment, Media, and Telecommunications accounts in Cagayan de Oro. The successful candidates will assist customers with inquiries, account concerns, service-related issues, and basic troubleshooting while ensuring a positive customer experience. No prior BPO experience is required, making this an excellent opportunity for fresh graduates and first-time job seekers.

Key Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.

• Assist customers with account-related concerns, billing inquiries, and service requests.

• Provide accurate information about products, services, and promotions.

• Troubleshoot basic technical and connectivity issues when necessary.

• Document customer interactions and update account information.

• Resolve customer complaints and provide appropriate solutions.

• Escalate complex concerns to the appropriate department.

• Maintain excellent customer satisfaction and service quality.

Qualifications

• At least High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• No BPO or call center experience required.

• Fresh graduates and first-time job seekers are welcome to apply.

• Must have good English communication skills (B2 level).

• Basic computer navigation and typing skills.

• Customer-oriented with good problem-solving abilities.

• Willing to work onsite in Cagayan de Oro City.

• Willing to work on shifting schedules, including weekends and holidays.